Enjoy shopping on CASHYCART.com with these great return policy features:

10 Days Returns

You have 10 days to make a refund request after your order has been delivered.

Easy and Free Returns

You can return any product you have bought, and we will take care of the return shipping costs.

Full Refunds

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

Authenticity Guarantee

If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees payed.


How does Return Policy Work?

Initiate A Return

Call our customer support number (+92)-123-123-1234 or return via My Orders page.

Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

Refund Processed

Once we receive your returned item, we will inspect it and process your refund.


Returns is a scheme provided by respective sellers directly under this policy. All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page for any exceptions to the table below.


Category Period Conditions
Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories and Jewellery (non-precious)  10 days exchange You may return for an exchange within 10 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.
Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home: Furniture
10 days replacement Refunds are not offered on electronics or large appliances purchases. All sales are final.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smartphones and tablets, you may also be required to install an application on the mobile to aid with troubleshooting. If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.

If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.

For products where installation is provided by Cashycart's service partners, please do not open the product packaging by yourself. Cashycart authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, eBaby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
10 days replacement You may return for a replacement within 10 days of delivery.

For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM No returns Returns cannot be accepted for these product categories. View a complete list of all non-returnable products click here.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:


Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.


Frequently Asked Questions (FAQs)

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 10 day returns.

There are a few certain scenarios where it is difficult for us to support returns:

  • 1. Return request is made outside the specified time frame from delivery
  • 2. Product is used, damaged, or is not in the same condition as you received it.
  • 3. Specific categories like innerwear(bottom weare) , lingerie, socks and clothing freebies etc.
  • 4. Defective products which are covered under the manufacturer's warranty.
  • 5. Any consumable item which has been used or installed.
  • 6. Products with tampered or missing serial numbers.
  • 7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
  • 8. Fragile items, hygiene related items.
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
There may be situations in which you were not able to return items within the 10 days, in such cases please contact our Customer Service Team ((+92)-0-000 0000) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team ((+900)-0-00 0000).
At the moment, the item can be returned to us only though one of our assigned courier services.
You can return an item for free within 10 days from delivery date, were by Cashycart.com covers all the shipping charges.